Frequently Asked Questions

Orders

Credit Cards
We accept Visa, MasterCard, American Express, and Discover. Payment is taken at the time your order is shipped.

PayPal
When choosing this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will return to the terasana.com order page.

ShopPay, AmazonPay, GooglePay
Simply shop and proceed to checkout as usual. At checkout, choose your desired payment method. You'll then be directed to the selected site and can follow prompts accordingly to complete the checkout process.

Once an order has been finalized, no changes can be made to the order. If you have any questions, get in touch with us at customercare@terasana.com.

Once an order has been finalized, no changes can be made to the order. If you have any questions, get in touch with us at customercare@terasana.com.

You can enter a promo code in the discount code field on the checkout page. Please note, only one promo code is allowed per order, and bundles and sale items are excluded from promotional offers.

Shipping

We are currently shipping across the U.S.! Shipping costs will be calculated at checkout. More destinations to come!

We offer free shipping for orders being shipped within the US. Interational shipping costs will be calcuated at checkout.

We are currently only shipping within the US. Stay tuned, international shipping will be available soon!

Your order will leave our warehouse within 2-5 business days from the time you checkout. There is a shipping estimate provided at checkout and you’ll receive an email notification when your order ships.

Please check to see if you purchased a back-ordered product, which normally ships within 1-2 weeks. If you have any questions, please email us at customercare@terasana.com.

Returns & Refunds

We want you to love your product, and love Terasana. Products purchased at Terasana.com come with a 30 Day Satisfaction Guarantee. All returns will be refunded to the credit card that was used to process the order.

If you need assistance, please contact our customer care team at customercare@terasana.com

Any refunds issued for returned product are refunded to the original method of payment. Depending on your financial institution, refunds post within 5-7 business days.

If you need assistance, please contact our customer care team at customercare@terasana.com

Account Information

You can create an account by clicking on the account icon or sign in link. You can also create an account at the beginning of the checkout process.

The Customer Care Team can help you update yor account information. Reach out to customercare@terasana.com

General Product & Brand Information

At Terasana, we create lovingly sourced, responsible skincare
products designed to restore your skin to its healthy, natural state.

But that’s only half of it. We understand the toll thoughtless manufacturing can take on the environment. And we insist that everything we make is part of the solution, and not just another problem for a future generation to inherit. We’re here to do good. Our squalane is 100% plant-derived from sustainably-sourced sugarcane in Brazil. The sugarcane grown in Brazil is one of the most sustainable sources of sugar. The sugarcane field we utilize is next to the production facility where the bagasse from the sugarcane stock is used for energy co-generation and the excess energy is released back to the power grid. There is no additional water needed to produce the sugar outside of natural rainfall.

Terasana means “Brilliant Earth”– so it’s no coincidence our ingredients are carefully and ethically sourced from every corner of the planet. From the beginning, Terasana has been 100% vegan, cruelty-free and untouched by harmful chemicals. It’s not the easy way to do things, but it’s the right way. At Terasana, we create lovingly sourced, responsible skincare products designed to restore your skin to its healthy, natural state.

But that’s only half of it. We understand the toll thoughtless manufacturing can take on the environment. And we insist that everything we make is part of the solution, and not just another problem for a future generation to inherit. We’re here to do good.

Every element of Terasana's packaging is designed to minimize the environmental footprint. Our signature glass bottles limit plastic use to help keep our oceans clean. Our boxes are made with 100% recycled and recyclable paper. And for many products, we’ve developed best-practice recycling tips to help you ensure that items in your recycle bin will actually be recycled.

Terasana products are sized to last roughly 6 weeks based on recommended usage. This can vary greatly based on individual usage amount and frequency.

*Clinical results are based on a single-blind multi-site home-use study involving 88 human subjects over 4 weeks to evaluate the efficacy of 3 formulations versus a placebo in subjects with troubled skin via self-assessment questionnaires.

Terasana products have an expiration date of 2 years.

Need Help?

We can help answer any questions about our products, shipping, returns, or anything else on your mind!

Our Customer Care Team is available 9am-5pm PST, Monday-Friday.

Send us an email
customercare@terasana.com

Our Customer Care Team aims to be in touch within 24 hours of receiving your message 9am-5pm PST, Monday-Friday.