Shipping & Returns
When will my order ship?
Terasana.com aims to ship out your order as quickly as possible. Orders generally take 1-2 business days to be packed in our warehouse. After that, it will arrive to you based off of the shipping estimate given to you at checkout. You will receive an email notification with tracking information once your order ships. If you have any questions, please email us at email@example.com.
When will my backordered item ship?
Terasana.com aims to ship out all backordered items as quickly as possible, usually within 1-2 weeks, though occasionally this can take longer. If you have any questions, please email us at firstname.lastname@example.org.
When will my preordered item ship?
Items preordered from Terasana.com will generally ship within 1-2 weeks, though check the product page for the item you're interested in for more detailed information. If you have any questions, please email us at email@example.com.
Which countries do you not ship to?
Email us at firstname.lastname@example.org and we can give you more information. While we do everything we can to prevent any customs fees, holds, or taxes charged to you upon arrival, we cannot guarantee this. If these do occur, the responsibility is the customer's, and we can not be responsible for paying these costs. If you send the package back due to any of the above reasons we can not issue a refund.
Do you ship to P.O. Boxes?
Unfortunately, we are unable to ship to Post Office (P.O.) Boxes, APO, or FPO addresses.
Will I have to pay sales tax?
All orders shipped to California addresses are subject to state sales tax and may be subject to local taxes. Orders to all other U.S states will not be subject to any sales tax.
Where does my order ship from?
All orders are shipped from our facility in Los Angeles, California.
My tracking information states that my order was already delivered but I have not received it. What does this mean?
Please email email@example.com. We will do our best to resolve the issue as quickly as possible.
Returns + Exchanges
How do I return an item from my order?
We want you to love your product, and love Terasana. Products purchased at Terasana.com come with a 60 Day Satisfaction Guarantee. Simply contact us to get your return authorization code, and send back the unused portion of your product. Please note that return shipping charges are the responsibility of the customer. In order to return an item, please email us at firstname.lastname@example.org.
How do I exchange an item from my order?
If you wish to exchange your purchase for a different product or size, we recommend simply buying the product you desire (this will ensure the product does not sell out by the time we receive your item back). You may then return your original purchase to us using the instructions above. If you have any questions, please email us at email@example.com.